Inside Hilltop Mall, Richmond, CA

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Phone unlocking in Richmond, CA

Want to switch carriers, or travel and use a local SIM? Ask us what’s possible for your phone.

Not sure what’s wrong? Text us a photo of the damage and we’ll take a look.

iPhone showing an unavailable lock screen on the repair bench

Real photo from our bench

  • Price before any work You know the cost first
  • Nothing without your OK You decide, every time
  • Warranty explained Before you pay
  • Open 7 days Inside Hilltop Mall

Signs you need this

  • Phone is locked to one carrier
  • You want to use a SIM from another network

What we can do depends on the phone and the carrier. We only work on phones that belong to you, so bring ID or proof of ownership. Call 415-444-6959 with the make and model and we’ll tell you what’s possible.

How we fix it

  1. Check the phone We check the model and how it’s locked.
  2. Confirm it’s yours We only work on phones that belong to you, so bring ID or proof of purchase.
  3. Explain the options What’s possible depends on the phone and the carrier. You get the options and price first.
  4. Unlock and test Where possible, we unlock it and test it with a SIM from another network.

What affects the price

  • Your carrier.
  • Your exact model.
  • Whether the phone is fully paid off.

Call 415-444-6959 or book online with your model and we’ll give you a price before any work starts.

Repair it or replace it?

Unlocking can save you buying a new phone when you switch carriers or travel.

Before you come in

  • Back up your phone if you can, to iCloud, Google or a computer.
  • Take off the case and screen protector.
  • Have your passcode handy so you can check everything works with us after the repair.
  • Bringing a laptop or tablet? Bring the charger too.

The short version

Price
Call for a quote
Time
We’ll give you an estimate once we’ve seen the device
Warranty
We go through it with you before you pay
Where
Hilltop Mall, Richmond, CA

From our bench

Real repairs from our shop at Hilltop Mall. No stock photos.

What customers say on Google

Our reviews live on Google

Read what customers say about their repairs, straight from our Google Business Profile.

Questions about phone unlocking

Is unlocking my phone legal?

In the US, unlocking a phone you own so you can switch carriers is legal.

Can a phone reported lost or stolen be unlocked?

No. Those phones are blocked by the carriers.

Where to find us

Hilltop Mall, Richmond, CA

Hilltop Mall is right off I-80 in Richmond, an easy drive from San Pablo, El Sobrante, Pinole, Hercules and El Cerrito.

Monday to Friday9 AM to 6 PM
Saturday10 AM to 6 PM
Sunday10 AM to 6 PM

Broken device? Bring it in.

Come by Hilltop Mall in Richmond, CA, call us, or book online. We’re open seven days.